Updated: January 2026

This Privacy Policy describes the policies of Hickory Dickory Decks on the collection, use, and disclosure of your information that we collect when you use our website (the “Site”), intended for users located in the United States and any services you request (“Service”). By accessing or using the Site or Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Site or Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Site. Your continued use of the Site or Service after such changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

1. Personal Information We May Collect

We may collect personal information depending on how you interact with us, including:

• Name, email address, phone number, and postal address
• Service requested and your instructions regarding the requested Service
• Internet or other electronic network activity information, including browser type, IP address, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, search terms, and interactions with Site content
• Commercial information, such as records of services requested or obtained

We collect this information using tracking tools described below. Third parties may assist us in collecting this information. For information about controlling these tools, see Section 2: Our Site and Cookies.

2. Our Site and Cookies

We may automatically collect certain technical information from visitors to the Site, including IP address, browser type, operating system, and usage data. We use this information to operate, maintain, and improve the Site.

a. Cookies
Our Site uses cookies and similar technologies (including pixels, web beacons, and tags). You may configure your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit Site functionality.

Where required by applicable U.S. state laws, including California law, we provide a cookie consent banner and preference center allowing you to manage cookie categories, including analytics and advertising cookies.

b. Analytics
We may use third-party analytics providers such as Google Analytics to understand how users interact with the Site. These providers may use cookies and similar technologies.

You may opt out of Google Analytics tracking by installing the browser add-on available from Google.

c. Interest-Based Advertising
We may partner with third-party advertising networks that use tracking technologies to display interest-based advertisements on third-party websites. These companies may collect information about your activity across websites and over time.

d. Opting Out of Interest-Based Advertising
You may manage your advertising cookie preferences through our cookie banner.

U.S. users may also opt out of targeted advertising by visiting the Digital Advertising Alliance website at https://optout.aboutads.info.

Opt-outs apply on a browser-by-browser and device-by-device basis and require cookies to be enabled.

3. Third-Party Links
Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

4. How We Use Your Information

We use personal information to:

• Provide, manage, and deliver requested Services
• Share information with local franchise owners to fulfill Service requests
• Respond to inquiries, feedback, or customer support requests
• Improve, test, and analyze our Site and Services
• Customize user experience
• Conduct internal research and analytics
• Maintain security, prevent fraud, and comply with legal obligations

How We Share Your Information

We may share personal information with:

• Franchisees, affiliates, and service providers that assist in delivering Services
• Vendors performing services on our behalf
• Legal or regulatory authorities when required by law
• Parties involved in a business transaction such as a merger, sale, or reorganization

We do not sell personal information for monetary consideration. However, certain disclosures for advertising purposes may be considered “sharing” under some U.S. state privacy laws.

5. How Long We Retain Information

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Transfer of Your Personal Information

Your personal information may be stored and processed in the United States, Canada, or other countries where we or our service providers operate. These jurisdictions may have different data protection laws than your state of residence.

By submitting personal information, you consent to such transfers and processing.

7. Your U.S. Privacy Rights

Depending on your state of residence, including California, Virginia, Colorado, Connecticut, Texas, and Utah, you may have the right to:

• Request access to personal information we collect about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of targeted advertising
• Opt out of certain data sharing
• Limit the use of sensitive personal information (where applicable)
• Not be discriminated against for exercising privacy rights

California residents may exercise rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

To exercise your rights, contact us at [email protected]. We will verify your request and respond as required by applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.

9. Withdrawing Consent

Where consent is required under applicable law, you may withdraw your consent by contacting us at [email protected].

Withdrawal of consent may limit our ability to provide certain Services.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13, in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA).

If you believe a child under 13 has provided personal information, contact us to request deletion.

11. Contact Information

Questions or requests regarding this Privacy Policy or our privacy practices should be directed to:

Privacy Officer
Hickory Dickory Decks
Email: [email protected]